SEÑOR SISIG REWARDS — TERMS AND CONDITIONS
(Last updated: April 21, 2023)
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY REGISTERING FOR, RECEIVING OR USING A SEÑOR SISIG REWARDS LOYALTY ACCOUNT OR OTHERWISE PARTICIPATING IN A SEÑOR SISIG REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER INCLUDED BELOW, AND ANY ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PARTICIPATE IN ANY SEÑOR SISIG REWARDS PROGRAM.
GENERAL & PRIVACY
These Terms and Conditions (the “Señor Sisig Rewards Terms”) apply to any access to and/or participation in the Señor Sisig rewards programs (“Señor Sisig Rewards") which are housed by Paytronix Systems, Inc. on behalf of Señor Sisig. These Señor Sisig Rewards Terms do not otherwise alter the terms or conditions of any other agreement you may have with Señor Sisig for other products and services, or the terms or conditions of any other promotional offers or programs conducted by Señor Sisig outside the context of Señor Sisig Rewards. Information collected in connection with Señor Sisig Rewards is governed by the Señor Sisig Privacy Policy. Please read the Señor Sisig Privacy Policy carefully to understand how Señor Sisig collects, uses and discloses information about customers and how to update or change your personal information and/or the ways Señor Sisig communicates with you.
ELIGIBILITY
Señor Sisig Rewards and earned loyalty points are intended for personal use only. Commercial use is prohibited. Señor Sisig Rewards are not targeted toward, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may participate in Señor Sisig Rewards only with the permission and under the supervision of a parent or legal guardian who agrees to be bound by these Señor Sisig Rewards Terms.
HOW SEÑOR SISIG REWARDS WORKS
Participants in Señor Sisig Rewards may accumulate loyalty “points” that entitle the participant to Señor Sisig Rewards benefits, or “Rewards," at participating Señor Sisig restaurants and trucks. Rewards may not be redeemed in combination with other promotions, special offers, discounts or coupons unless specifically allowed by the terms of a specific promotion. Loyalty points are awarded with each qualifying purchase in relation to the amount spent at participating Señor Sisig restaurants and trucks. Purchases begin accumulating points upon first time participants exchange account information such as their phone number with the cashier at the time of a qualifying purchase.
HOW TO ENROLL
To enroll in Señor Sisig Rewards and begin accumulating points: (i) participants who have not created an account through the website located at https://senorsisig.myguestaccount.com/guest/enroll?card-template=1DLP0KWE8FA&template=2, must first create an account and agree to participate in Señor Sisig Rewards, which may at the participant’s option include opting-in to receive marketing communications from Señor Sisig via e-mail; Participants are not required to opt-in to receive marketing communications in order to participate in Señor Sisig Rewards or as a condition of purchasing any goods or services. Participants who elect to opt-in acknowledge that Señor Sisig or its designee may send them commercial messages using automated technology. Participants who elect to opt-in consent and agree to that type of contact. Participants can opt out at any time. Note: opting out of marketing messaging may lead to missed notifications of rewards earned and other offers.
Registration may require you to provide your first name, last name, password, email address (required in order to receive all eligible Rewards), mobile telephone number, and marketing preferences, and you may also elect to provide other information, including your birthday.
If you choose to deactivate your account, you will no longer be able to accumulate points or receive or redeem Rewards under your Señor Sisig Rewards account. Previously credited points and Rewards may also expire as described below.
You may have only one Señor Sisig Rewards account registered to you, and additional accounts in your name or otherwise controlled by you may be deactivated by Señor Sisig in its sole discretion.
ACCUMULATING POINTS
You may accumulate points for any qualifying purchase made on and after your date of enrollment in Señor Sisig Rewards. To receive credit for a qualifying purchase and accumulate points, you must provide the phone number you registered with (i) at the point-of-sale at a participating Señor Sisig restaurants at the time of payment for a qualifying purchase transaction, or (ii) provided you are logged in to your account, at the time you place an order for a qualifying purchase (not including catering orders) at www.senorsisig.com. Points will not be awarded for purchases at www.senorsisig.com if you order or check out as a guest and not via your Señor Sisig Rewards account. Señor Sisig reserves the right to retroactively award points not meeting these conditions in its sole discretion and only upon provision of a valid receipt by you regarding such purchase; however, points will not be awarded for (i) purchases occurring prior to your enrollment in Señor Sisig Rewards; or (ii) purchases made more than thirty (30) days prior to a request made to Señor Sisig for such credit.
In order to accumulate points, qualifying purchases must be paid in cash, with a valid debit or credit card; purchases using other currency or promotional offers (such as Señor Sisig gift cards or redemption of a Reward) will accrue points only for the amounts, if any, paid in cash/credit/debit. Qualifying orders must total at least $1.00 (excluding sales tax and subject to the other exclusions set forth in the next paragraph) in order to accumulate points. Each Señor Sisig Rewards participant account is limited to $50.00 in qualifying purchases per day.
Some exclusions apply. For example, purchases of alcoholic beverages or Señor Sisig gift cards (including activations or reloads) do not accumulate points. Taxes, tips, donations, and fees, including without limitation, delivery fees, bag fees, service fees, convenience fees, and recycling deposits, will also be excluded from a purchase total when computing qualifying purchases.
If you void or cancel a qualifying purchase credited toward accumulation of points, Señor Sisig reserves the right to deduct the points associated with that purchase from your account.
REWARDS REDEMPTION
Once a Señor Sisig Rewards participant accumulates the number of points needed for a Reward, the participant’s account will automatically be loaded with the Reward. Señor Sisig has a threshold designed program. Every $1.00 spent at Señor Sisig will result in 5 points earned. A Reward valued at up to $5.00 off is added to a participant’s account after 500 points have been earned. The participant will maintain their point balance and will receive a reward valued at up to $10.00 off after reaching 1000 points. The participant will maintain their point balance and will receive a reward valued at up to $15.00 off after reaching 1500 points. After a participant reaches 1500 points, their point balance is then depleted and the threshold recycles.
Señor Sisig Rewards program participants will be able to redeem $ off rewards at any participating Señor Sisig restaurants or trucks on eligible menu items of equal or lesser value.
Once your rewards have been redeemed, they are gone and there are no refunds, returns or exchanges for additional points, cash, or other goods and services, even if you return the item(s) that your rewards were redeemed toward.
Except as otherwise provided in these Señor Sisig Rewards Terms or in the terms communicated in conjunction with a particular Reward, Rewards expire if not used within 60 days after they have been added to a participant’s account.
Rewards may be subject to additional terms, conditions, restrictions or limitations.
BIRTHDAY REWARD
Señor Sisig Rewards participants will receive a birthday reward the week of their birthday. At times this birthday reward will be added to the participants’ account the day of, before, or after the actual participants’ birthday. Señor Sisig’s birthday reward is a Free Ube Horchata with the purchase of $10.00 or more in other Señor Sisig menu items. The Free Ube Horchata is redeemable only in-store and cannot be redeemed online. Redemption of this birthday reward cannot be combined with other rewards or discounts. The birthday reward Free Ube Horchata expires with 15 days of it being added to the participants’ accounts. Birthday rewards will not be added back to the participants’ accounts if the reward is not redeemed in the redemption period. Birthday rewards are subject to change upon Señor Sisig’s sole discretion.
VIEWING REWARDS BALANCE
Señor Sisig Rewards participants can view and track qualifying purchases and available Rewards by logging into participant’s account at www.senorsisig.com. Señor Sisig reserves the right to change the number of points required to earn Rewards and/or the benefits associated with one or more Rewards in its sole discretion at any time.
SPECIAL OFFERS
Señor Sisig may from time to time in its sole discretion make available to participants in Señor Sisig Rewards the opportunity to earn additional points through special offers, challenges, bonuses or other promotions. The terms, conditions, and benefits applicable to any such special offers will be determined by Señor Sisig in its sole discretion and communicated to participants in conjunction with any such offers. Because any terms and conditions associated with any special offers under Señor Sisig Rewards may be different from or in addition to provisions of these Señor Sisig Rewards Terms, you should read any such special offer terms and conditions carefully before participating in any special offer.
LIMITATIONS, RESTRICTIONS AND OTHER TERMS
Your identifier (phone number or rewards account number) associated with the Señor Sisig Rewards account and any accumulated Rewards are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one Señor Sisig Rewards account.
Señor Sisig’s determinations of participant eligibility or any questions or disputes arising under the Señor Sisig Rewards Program, these Señor Sisig Rewards Terms or any other Señor Sisig Rewards program rules or restrictions shall be final and binding and not subject to challenge or appeal. Other than as set forth in the Dispute Resolution section of these Señor Sisig Rewards Terms, nothing in these Señor Sisig Rewards Terms will limit Señor Sisig from exercising any legal or equitable rights or remedies that it may have.
Without notice to you, Señor Sisig reserves the right to suspend and/or terminate any Señor Sisig Rewards account and/or your participation in Señor Sisig Rewards if Señor Sisig determines in its sole discretion that you have violated these Señor Sisig Rewards Terms, you have more than one Señor Sisig Rewards account, or that the use of your Señor Sisig Rewards account is unauthorized, deceptive, fraudulent, unlawful, or intentionally subverts the purposes of these Señor Sisig Rewards Terms. Señor Sisig may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in Señor Sisig Rewards is terminated, then all accumulated points and Rewards in your account are void.
There are no membership fees associated with Señor Sisig Rewards, although use of online services in conjunction with participation in Señor Sisig Rewards programs may result in data charges, internet access fees or similar expenses. Points, Rewards, account status and other benefits accumulated under the Señor Sisig Rewards program have no cash value and may not be redeemed for cash or sold, auctioned, bartered, brokered, purchased, transferred, assigned or used to engage in any gambling activity. Any Rewards used or obtained in this manner by any person or entity may be confiscated or canceled.
Señor Sisig is not responsible for any problems or technical malfunction of any computer online systems, servers, or providers, computer equipment, software, failure of any e-mail as a result of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including, without limitation, any resulting error in computing qualifying purchases or any injury or damage to any participant's or any other person's computer or mobile device related to or resulting from participation in Señor Sisig Rewards. If, for any reason, the Señor Sisig Rewards program is not capable of running as planned, including due to errors of any kind or nature, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Señor Sisig which corrupt or affect the administration, security, fairness, integrity or proper conduct of any Señor Sisig Rewards program, Señor Sisig reserves the right in its sole discretion to cancel, terminate, modify, or suspend the Señor Sisig Rewards program or otherwise respond to the circumstances as Señor Sisig deems appropriate.
CHANGES TO SEÑOR SISIG REWARDS
Señor Sisig reserves the right to change, update and/or discontinue, in whole or in part, Señor Sisig Rewards or any portion of the program, all or any portion of these Señor Sisig Rewards Terms, and/or any policy, FAQ, guidelines or disclosures pertaining to Señor Sisig Rewards, at any time in its sole discretion and without advance notice to you or any other participants. Unless otherwise specified, any changes or modifications will be effective immediately upon posting the revisions to our terms, and you waive any right you may have to receive specific notice of such changes or modifications. If we change or modify the Señor Sisig Rewards Terms, we will revise the “last updated” date located at the top of these Señor Sisig Rewards Terms. If you continue to participate in the Señor Sisig Rewards program by earning points, redeeming points, logging into your account or otherwise participating in the program in any way after a change to these Señor Sisig Rewards Terms, you will be deemed to have read, understood and unconditionally consented and agreed to such changes; therefore, you should review these Señor Sisig Rewards Terms and applicable policies and FAQs frequently to understand the terms and conditions that apply to Señor Sisig Rewards. If you do not agree to the Señor Sisig Rewards Terms, you must stop participating in Señor Sisig Rewards.
ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
Please review this provision carefully. It provides that any dispute may be resolved by binding arbitration. Arbitration replaces the right to go to court and the right to have a jury decide a dispute. Under this provision, your rights may be substantially limited in the event of a dispute. By accepting these Program Terms, you agree that either you or Señor Sisig, at Señor Sisig sole discretion, can choose to have any dispute arising out of or relating to Rewards, Program Rewards, the Program, these Program Terms, your Program account or your relationship with Señor Sisig resolved by confidential, binding arbitration. If arbitration is chosen by any party, neither you nor Señor Sisig will have the right to litigate that dispute in court or to have a jury trial on that dispute. Pre-arbitration discovery will be permitted only as allowed by the arbitration rules. In addition, you will not have the right to participate as a representative or member of any class of claimants pertaining to any dispute subject to arbitration. The arbitrator’s decision will generally be final and binding. Other rights that you would have in court may also not be available in arbitration. It is important that you read the entire Arbitration provision carefully before accepting the terms of these Program Terms.
For purposes of this Arbitration provision, “dispute” shall be construed as broadly as possible, and shall include any claim, dispute or controversy (whether in contract, regulatory, tort or otherwise, whether pre-existing, present or future and including constitutional, statutory, common law, intentional tort and equitable claims) arising from or relating to any of your Señor Sisig Rewards account; Rewards; Program Rewards; the Program or the operation or use thereof; the actions of yourself, Señor Sisig, or third parties; or the validity of these Program Terms or this Arbitration provision. It includes disputes brought as counterclaims, cross claims, or third-party claims. A party that has brought a dispute in a court may elect to arbitrate any other dispute that may be raised in that litigation. Disputes brought as part of a class action or other representative basis are subject to arbitration on an individual (non-class, non-representative) basis. IF YOU ACCEPT THESE PROGRAM TERMS, YOU WILL HAVE WAIVED YOUR RIGHT TO INDICATE OR PARTICIPATE IN A CLASS ACTION RELATED TO THESE PROGRAM TERMS AND RELATED MATTERS. In this Arbitration provision, the words “we,” “us,” and “our” shall include Señor Sisig and any assignees of Señor Sisig’s rights, as well as Señor Sisig’s and its assignees’ respective affiliates, parents, subsidiaries, franchisees, vendors, suppliers, and further assigns.
Any arbitration under this Arbitration provision shall be administered by the American Arbitration Association (“AAA”) under the rules applicable to the resolution of consumer disputes in effect when the dispute is filed. The arbitrator shall have no authority to hear any disputes on a class action or representative basis. Neither you nor Señor Sisig may consolidate or join the disputes of other persons who may have similar disputes into a single arbitration. You may obtain rules and forms by calling the AAA at 1-800-778-7879 or visiting www.adr.org. Any arbitration hearing that you attend will take place in the Federal judicial district where you reside. Señor Sisig will not elect arbitration of any dispute that is filed as an individual matter by you in a small claims or similar court, so long as the dispute is pending on an individual basis in that court.
A single, neutral arbitrator will decide any disputes. The arbitrator must be either a retired or former judge or a lawyer with no less than ten (10) years’ experience, selected in accordance with the AAA’s rules. The arbitrator will apply applicable substantive law consistent with the Federal Arbitration Act (“FAA”) and applicable statutes of limitations, will honor claims of privilege under applicable law, and will have the power to award to a party any damages or other relief provided under applicable law. Any party may choose to have a hearing and may choose to be represented by counsel. The arbitrator will issue an award in writing and, upon request, will provide a written explanation for the award. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.
The party initiating an arbitration must pay the AAA’s initial filing fee, although you can ask the AAA to waive the filing fee and we will consider your request that we pay the filing fee on your behalf. Señor Sisig will pay any subsequent administration fees imposed by the AAA, and Señor Sisig will pay the arbitrator’s fee for up to one day of hearings. All other fees will be allocated as provided by the AAA’s rules and applicable law. If you prevail in arbitration, Señor Sisig will reimburse you any fees paid to the AAA. However, even if Señor Sisig prevails, it will not seek reimbursement from you of any fees Señor Sisig paid to the AAA unless the arbitrator determines that your dispute was brought in bad faith. Each party shall bear its own costs of attorneys, experts, and witness fees, regardless of which party prevails in the arbitration. However, if applicable substantive law gives you the right to seek reimbursement of attorneys’ fees or other fees or costs, then that right shall also apply in the arbitration.
This Arbitration provision shall survive termination of your participation in the Program. This Arbitration provision is made in connection with interstate commerce, and shall be governed by the Federal Arbitration Act, 9 USC Sections 1 through 16. If any part of this Arbitration provision is determined to be void or unenforceable, then this entire Arbitration provision shall be considered null and void; however, it shall not affect the validity of the rest of these Program Terms.
LIMITATIONS ON LIABILITY/INCONTESTABILITY
UNDER NO CIRCUMSTANCES SHALL THE SEÑOR SISIG ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE SEÑOR SISIG REWARDS PROGRAM, EVEN IF ANY OR ALL OF THE SEÑOR SISIG ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SUCH EXCLUSIONS MAY NOT APPLY TO YOU. IF A SEÑOR SISIG REWARDS PARTICIPANT PROVES THAT SEÑOR SISIG HAS IMPROPERLY DENIED SUCH PARTICIPANT ANY REWARD, THEN THE PARTICIPANT’S SOLE AND EXCLUSIVE REMEDY UNDER SUCH CIRCUMSTANCES WILL BE TO RECEIVE THE EQUIVALENT REWARD. PARTICIPANTS IRREVOCABLY WAIVE ANY RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF.
BY PARTICIPATING IN THE SEÑOR SISIG REWARDS PROGRAM, EACH SEÑOR SISIG REWARDS PARTICIPANT AGREES THAT ANY LEGAL, EQUITABLE OR OTHER CLAIM OR CAUSE OF ACTION ARISING IN WHOLE OR IN PART OUT OF OR OTHERWISE RELATED TO THE SEÑOR SISIG REWARDS PROGRAM MUST BE SERVED AND FILED WITHIN ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED. EACH PARTICIPANT ACKNOWLEDGES AND AGREES THAT THIS ONE (1) YEAR CONTRACTUAL LIMITATIONS PERIOD IS NOT SUBJECT TO TOLLING AND MAY BE SHORTER THAN THE DEFAULT STATUTE OF LIMITATIONS THAT WOULD OTHERWISE APPLY. AFTER SUCH ONE (1) YEAR PERIOD, THE AFFECTED CLAIM OR CAUSE OF ACTION WILL BE DEEMED WAIVED, AND THE ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE AFFECTED CLAIM OR ACTION IS BASED SHALL BE DEEMED INCONTESTABLE.